How long will it take for my order to arrive?
Most orders are dispatched within one to five working days. Occasionally, when there is a temporary problem with one of the items you’ve ordered, your order may be delayed. Once your order has been dispatched it takes 2-5 days to be delivered to UK addresses, between 7-14 days to be delivered to European addresses and anywhere up to four weeks for all other countries.
What do I do if the goods I ordered haven't arrived?
The first thing you should do if the goods haven’t arrived, even though we’ve emailed you to tell you you they’ve been sent, is to contact your local postal delivery office to see if they are holding your goods for you. UK and European customers should do this after five days but before two weeks has elapsed. Customers from outside Europe should wait two weeks and then contact their postal delivery office. If the postal delivery office hasn’t been able to help you email our customer service team who will then investigate for you.
What should I do if I have problems placing my order?
If you have a problem at any point before entering your credit or debit cards details, it's safe to simply resubmit your order. Your first order will be automatically deleted in due course. If you have already entered your credit card or debit card details we recommend that you email us and we will investigate and take appropriate action.
Why didn’t I receive an email confirming my order?
The normal reason for not receiving your order confirmation is that you are using a Hotmail account or similar as your email address and you have exceeded your mail quota. Please also check your junk mail. The other reason is that you accidentally entered your email address wrongly when you registered with us.
How can I tell if an item is in stock?
If a product has a ‘Buy’ button is should be in stock and available for dispatch, though sometimes we may discover later that the item is in fact out of stock. If this happens we will either email you to tell you or supply the remainder of the order and refund you the value of the out-of-stock item and the related shipping costs.
What if I can’t find what I’m looking for on your website?
If you can't find what you're looking for on the site we, sadly, don't have it. We do add products all the time so it might be worth checking again in a few weeks.
How accurate are the product images on the site?
We work very hard to make sure that the images on the site reflect the actual products we sell. If for any reason you find an image which doesn’t please let us know by emailing us.
How accurate are the sizes listed on the site?
We do our best to make sure that the sizes we show are right and unlike many other sites give a chest measurement on our t-shirts rather than just a small, medium or large size guide.
Do you share my personal information?
Your personal information isn’t supplied to third parties except when it is required by law (for example to the Police when dealing with fraudulent orders). We do not allow third parties access to our customer list and certainly would never consider selling your details to anyone else.
Can I pay you in Euros or Dollars?
All transactions on the Julian Lennon Official Store take place in Pounds Sterling, however you can use a credit or debit card in any currency which will be converted into Pounds Sterling.
Which credit cards do you accept?
We accept all credit cards issued by Mastercard, Visa and American Express. There are territory restrictions for some cards which prevents customers in a very limited number of countries using their card online.
Which debit cards do you accept?
We accept Visa Debit, Visa Delta, Visa Electron, Switch, Solo and Maestro. There are territory restrictions for some cards which prevents customers in a very limited number of countries using their card online.
How do I use a discount code?
To use a discount code enter it into the ‘Discount Code’ area in the shopping cart. The value of the coupon will automatically be deduced from the order total. It is very important to correctly enter the code as we can’t give you the discount once you’ve completed your order.
What are your shipping rates?
Please see our shipping page here
Can I return my order?
We offers a money back guarantee on all our products. If you buy anything and decide within 14 days that you don’t want it all you have to do is send it back to us in mint condition and we’ll refund you the cost of the items. If the goods are damaged or not what you expected please email our team before sending them back to us as we have a different procedure for dealing with these returns. Please be aware, however, that we are unable to refund items that have clearly been worn, laundered or have been subjected to abnormal usage.
I’m not at home during the day. How can I get my goods?
We offer you the option of giving a delivery address other than your home address so you could arrange for your goods to be sent to your workplace or a neighbour who you know is in during the daytime. If the delivery person isn’t able to deliver your order because no one is in a card will usually be left giving instructions on how to arrange redelivery.
What should I do if my goods were damaged in transit?
We take a great deal of care when packing orders to make sure that the items you’ve ordered arrive undamaged, however, occasionally goods do get damaged in transit. If you discover something in your order is damaged you should use the returns form on the back of your order's delivery note to return the items back to us so we can arrange for a replacement or refund.
What should I do if some of my order is missing?
Please contact us immediately at firstname.lastname@example.org with your order number and details.
What should I do if you've sent me the wrong goods?
If you discover that your goods are incorrect you should you should use the returns form on the back of your order's delivery note to return the items back to us so we can arrange for a replacement or refund.